At first (t-mobile) I was like: √É‚Äô_√É¬≥
With apple I am like: _
When I send in something for repair, I expect them to tell me about every part of the process. I am ususally not at home when the UPS/DHL/… guy delivers stuff and neither are my neighbours. Having Tracking numbers, email updates and the whole shebang sure helps a lot concerning that problem.
Ey apple! I see what you did there! It's called good customer service :)
p.s. more or less pictures?
UPDATE: More pictures: